Customer Support
Responsibilities
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Create tickets and perform follow-up in a timely manner
- Think through client issues and recommend solutions.
- Provide web-training and mobile walk-through on an ad-hoc basis.
- Identify and correct or advise on operational issues and product feedback.
- Support Sales Managers and Account Executives with Current Issues Report.
Requirements
- BA/BS in Computer Science or related technical field (MS is a plus)
- Exceptional communication and presentation skills
- Understanding of the technical architecture of complex and highly scalable web and mobile applications
- Create reports on a weekly basis, some data-analysis skills required
